- Shipping & Returns
Shipping & Returns
All orders are shipped FOB Ferndale, WA for USA and International orders and Vancouver, BC for Canadian orders.
Order tracking: We try to process orders within 4 days of submission and an email confirmation of shipment will be sent to you when your order has been shipped. Please allow up to 7 days to process your order before emailing us for your tracking information.
Due to the large number of VEI gauge variations we only keep in stock of the most popular VEI gauges. If a gauge needs to be ordered from VEI to complete your order, we will notify you as soon as possible to inform you of this and of any extra delay in shipping your order.
Due to the increasing number of fraudulent claims and credit card chargebacks all orders must be shipped with delivery confirmation.
Orders shipped within the USA will be shipped via USPS Priority Mail with delivery confirmation. Estimated delivery time is 3-4 business days from the email confirmation of shipment.
Orders shipped to Canada will be shipped using Canada Post Business Expedited with delivery confirmation. Estimated delivery time is 7 days from the email confirmation of shipment.
All international orders which are shipped to a country not flagged as a Red Zone will be shipped using USPS Priority Mail International or Express Mail International service which provides insurance and a tracking number to the provided shipping address. Estimated delivery time is 7-9 business days from the email confirmation of shipment barring any custom delays.
If you wish to have extra handling options like signature confirmation, please contact us at firstname.lastname@example.org.
Taxes and Duty: The customer is responsible for all import duty and tariffs incurred by their local, state and federal government for international orders.
International custom fees: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the responsibility of the customer. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges. We are not responsible for these customs fees and cannot reimburse customers for any additional fees charged by your customs agency.
Order value declaration: We do not mark merchandise values below value or mark items as "gifts" as US and International government regulations prohibit such behavior.
Who pays for shipping for warranty service?
During the one year warranty, the following chart explains the responsibilities for shipping.
Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies.
Please do not return any items to Podi.ca without first contacting us by email only to email@example.com
If you wish to return goods for any reason please supply the following information:
- Your full contact details.
- Details of the product(s) that you wish to return.
- The reason for return.
- Date of purchase.
- Our order/invoice number.
No returned goods will be accepted unless authorized by us and the package is marked clearly with the issued RMA number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
If you are unhappy with the goods for any reason, you have the right to return them within 7 days of receipt for a full refund (minus shipping charges). The goods must be returned suitably packaged in new, unused condition and must be received by us within 10 days of issuing a RMA number. As long as these conditions are met we will refund or replace the goods as necessary.
Any returns requested after 7 days of receipt or inappropriately packaged will be subject to a 25% re-stocking charge to cover our expenses.
If incorrect or faulty goods are supplied, we will of course replace these as quickly as possible. We must receive notification of any problems within 7 days of delivery of your order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.